Have you contacted your insurance company?
If you have major water damage or other major disaster, the most important first step is to contact your insurance company. They may have a certain process you need to follow in order to make a claim, and may be involved in choosing a restoration company to manage the process.
Non-Flood Disasters
We do have experience treating mild smoke damage in carpets and upholstery, however, for complex disasters like fires, it is important to have a restoration company assess the overall situation and help to determine the course of action, as our services will not address smoke damage to walls, ceilings and other contents of the home.
When Did the Flood Happen?
Mould and mildew can start to grow in damp areas very soon after flooding occurs, and depending on how extensive their growth is, may require the services of a restoration company, or even full replacement of the carpet. We only clean/extract within 48 hours of flooding because we do not have the procedures, equipment and training to do full remediation that may be required after that time frame.
Grey water vs. Clean Water
Used or grey water and sewage may be contaminated with bacteria and other dangerous materials that may require more intensive remediation. For this reason we are only able to assist with the extraction of water from clean water leaks. We do not clean floods associated with grey water or sewage sources.
Clean water could come from:
- Rain water
- Dishwasher
- Washing machine
- Hot water tank leak
Grey water is water that has already been used (in a home or a business). Grey Water or Sewage sources would be:
- Sump pumps or floor drains
- Sinks
- Showers
- Toilets
We do not clean grey water or sewage floods.
Flood Clean Up Process
The process for cleaning up with a flood is very different than our routine cleaning process.
- All furniture and other items must be completely removed before we arrive from the carpeted area or room where flood occurred.
- Carpets will be pulled back, and the underlay will be removed – you are responsible for the disposal of the underlay, and should have garbage bags on hand.
- You will need to arrange the replacement of the underlay with a carpeting company.
- The water will be extracted with our high power vacuum.
- Both sides of the carpet as well as the subfloor will be cleaned and treated with Benefect™, to prevent any growth of microorganisms.
- Both the carpet and the underlying floor must be allowed to thoroughly dry following the cleaning – use of fans, extra heat and air circulation can help to speed up this process.
Pricing for Flood Clean Up
Flood clean up is not priced by room or area, but with an hourly rate. Pricing will be estimated on site due to the difference in time depending on the flood conditions as well as size of the area. Flood clean up can take several hours to complete depending on the size of the flood. Benefect™ treatment is mandatory, and is an additional price of $99 for the first unit and $49 for each additional unit.